Google Maps 403 Errors
Tristar uses a small set of Google internet services in order to provide location data for addresses, distances between two locations, and map imagery for both the website and desktop applications. In late August 2018, Google made some changes to these services that affected Tristar customers' ability to use these services.
Symptoms of this problem are various error messages with the vast majority of our users receiving 403: Forbidden when trying to use a feature that relies on the services mentioned above, followed by a program crash.
We have altered the way that our programs interact with these 3rd party services in the latest versions. Users that are on desktop version 8.87 and below and are encountering this issue should file a ticket and inquire about upgrading to the current version. If your installed version is 8.88 or above, you can automatically install the fix by going to Help->Update Programs from within the software.
Websites will be patched by Tristar as time allows. We appreciate your patience as we continue to work through this issue.
Related Articles
If Your Software Has Errors Like commonversion.txt or commonlibrary.dll or Csharplibrary.dll or Missing Fields or Program Version Does Not Match...You Might Have Had an Update
Error messages like this: The best way to solve this problem is to close any open Tristar Programs: They show the above icons on your task bar at the bottom of the screen. Make sure they are not open. then run client setup: click Ok on the first ...Where are Mobile App Photos Found?
Right click on the job and go to the proof of service and then select the files tab. From there, click the open button. Another way to see a photo uploaded from WinServe mobile is to go to the dispatch board and then the diligence tab. Click on files ...TCP Connection Errors - Bad Connection to the Database
If you experience intermittent freezing or receive a TCP error message it's important to verify that your connection to your database is optimal. Our system requires a much stronger connection than simple web browsing or emails so this may be ...Unable to Convert Corrupted Image Message When Importing Diligence or Final Status
This is related to two separate messages that you may encounter in the software: On importing final: On importing diligence: These messages come up when the Exif data on the picture that is being imported is invalid. This info contains the GPS ...How to Set Your Email Settings
https://youtu.be/k5yfADujLeI If you are unsure of your email settings and you use outlook, please review them as described: click the file menu option in outlook: And open up the account settings: Displayed on the above screen is the outgoing email ...