Tristar's library forms include the ability to have your employee electronically sign (printed bitmap) your letters to your customer.

Before setting up the signature, you will need to upload the signature.

To set that signature you must setup the employee to include the signature on the employee maintenance screen:

Then you have to set the employee signature on the work order facility miscellaneous screen as shown:

If you attach her signature to the employee record it will pull to the printed document.