Phone APP Issues (Connectivity/Admin Setup)

Phone APP Issues (Connectivity/Admin Setup)

if you are attempting to log in to your phone app and you get a message to contact your administrator, please contact support. 
We will complete the configuration required for the phone app and have you attempt to log in again.

If you get the message "unable to sync", normally that means you don't have a diligence phrase setup for the APP. \

At least one diligence phrase must exist before the app can sync with your system.

    • Related Articles

    • WinServe Mobile - Andriod Phone - Permission Issues

      WinServe Mobile requires phone permissions in order to operate.  Follow the guide below to make sure your Android phone is configured properly. Make sure that WinServe has permissions to access your location, camera and local storage (for images and ...
    • Where are Mobile App Photos Found?

      Right click on the job and go to the proof of service and then select the files tab. From there, click the open button. Another way to see a photo uploaded from WinServe mobile is to go to the dispatch board and then the diligence tab. Click on files ...
    • How to Code the Records Description and Merge Fields into Your Attachment or Records Description

      The records description used in our subpoena and attachment is setup in our Maintain standard phrases screen: You can setup standard phrases for types of records and also for customers who want specific wording. Just click Add to begin setting up a ...
    • Unable to Convert Corrupted Image Message When Importing Diligence or Final Status

      This is related to two separate messages that you may encounter in the software: On importing final: On importing diligence: These messages come up when the Exif data on the picture that is being imported is invalid.  This info contains the GPS ...
    • Missing Diligence on Your Non-serve or Proof of Service

      WinServe Plus' diligence entry system is designed to allow entry of both diligent attempts and comments about your diligent efforts. If you mark the comment checkbox, the information will not be included on the report or on the website. If you don't ...