Tristar CRM Preorder → WinServe: Create, Enrich, and Import
Summary: Use preorders for research and data gathering, then import into Process/Court/Messenger/Investigations/Photocopy when complete.
Quick answer
Create a preorder with addresses, attachments, and notes; when complete, import the preorder to the target system; address types include home, business, facility, shipto, opposing, pickup, delivery, bill‑to, mailing, and investigations party.
What you need
- WinServe+ access
- Appropriate role/permissions (as required)
Steps
In **Tristar CRM**, create a **Preorder** and add **addresses** (home/business/facility/shipto/opposing/pickup/delivery/bill‑to/mailing/investigations party).
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Attach relevant **documents** and add **notes** while gathering information.
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When ready, import the preorder into **Process/Court/Messenger/Investigations/Photocopy** from the CRM importer.
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Confirm it worked
Orders are created in WinServe family systems with preorder addresses and attachments applied.
Troubleshooting
If import rejects an address type, confirm supported types and update to the latest CRM importer build described in the manual.
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