Accounts Receivable
My statements won't send and there is no error message
If you are unable to send statements and are not receiving an error message, it may be that your email settings need to be adjusted. To adjust your email settings, open Winserve or Wincopy and go to Maintain - Setup - Email Settings. We have another ...
How to Enter and Manage Prepayments
Entering prepayments is handled in our Accounts receivable system: Often new customers send in a check with their job request to your process or photocopy order entry staff. The proper handling of the check is important to keeping the system ...
Month End Close Error Everyone Seems to Get
When you push the close month end function in A/R this message may pop up: If this happens, you have neglected to print your journals for cash and sales. You may have just printed a journal that day, but if you do any of the following functions, you ...
I Need an Excel Spreadsheet of a Client's Account. How do I Pull It?
The A/R program has the ability to dump a client's account to Excel by following the steps outlined: Pull up the client account by typing the client number in the upper right corner and typing return: Next click dump listview on the miscellaneous ...
Statements Don't Pull Any Invoices
The possible causes of no statements pulling on a statement include: 1. No open items (invoices) available in the date range selected. 2. No accounts with the selected billing cycle. 3. No accounts with the selected branch. 4. Accounts may have a ...
How to Setup Your Customer Statement Profile for our PDF Statement Software
Here is a video on how to edit statements : https://youtu.be/2rTmYU_nYjU Tristar Software's PDF statement system uses the Customer Statement profile to define what prints for each customer. To update that information you will go to maintenance / ...
How to Create a Credit Memo
Normally if you need to modify an invoice, you will update it in the system it was created in. So from WinCopy or WinServe Plus you just update the invoice and a credit memo is automatically generated and the updated invoice is also created. You will ...
Month End Close Procedure
Here is a video on how to run Month End: https://youtu.be/FLNHTVxA568?si=V-Sg26p60X6d_qJS Open your WinServe Plus Accounts Receivable module, by going to your START Menu >> All Programs and locate WinServe8, as shown below: the following window will ...
How to Remove an Orphan
In Accounts receivable sometimes you have items on your list called Orphans. They are payments or credits that are not properly applied to an invoice (the invoice doesn't exist). Normally, your prepayments will show as orphans until the invoice rolls ...