Help ▸ Dump Concurrent / ePouch List: When to Use It

Help ▸ Dump Concurrent / ePouch List: When to Use It

Summary: Generate a diagnostic listing of concurrent sessions or ePouch entries for support review.

Quick answer

Use this Help option when support requests a snapshot of current sessions or pouch entries; attach the generated file to your ticket.

What you need

  • WinServe+ access
  • Appropriate role/permissions (as required)

Steps

  1. Open **HELP ▸ Dump Concurrent / ePouch List**.
    media/help-dump-concurrent-epouch-01.png

    [Insert screenshot for Step 1]

  2. Save the generated file(s) to a known location.
    media/help-dump-concurrent-epouch-02.png

    [Insert screenshot for Step 2]

  3. Attach the file(s) to your support ticket or email for faster diagnosis.
    media/help-dump-concurrent-epouch-03.png

    [Insert screenshot for Step 3]

Confirm it worked

A file is created with the requested listing; support can review it to resolve your case.

Troubleshooting

If no file is produced, verify write permissions to the destination folder or choose a different location.

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