Rebuild & Maintenance Tools: Open Order Index, Attachment Path, ePouch Lists

Rebuild & Maintenance Tools: Open Order Index, Attachment Path, ePouch Lists

Summary: Use the rebuild utilities to resolve index/path issues and to dump concurrent/ePouch lists; ensure no programs are open when updating.

Quick answer

Run **Rebuild Open Order Index** to fix indexing; use **Set Attachment Path** to correct storage locations; **Dump Concurrent/ePouch** provides diagnostics; run **Update Programs** only when all Tristar apps are closed.

What you need

  • WinServe+ access
  • Appropriate role/permissions (as required)

Steps

  1. Open **Help** (or maintenance utilities) and run **Rebuild Open Order Index** if list views become inconsistent.
    media/rebuild-and-maintenance-tools-01.png

    [Insert screenshot for Step 1]

  2. Use **Set Attachment Path** to point WinServe+ to the correct attachment storage.
    media/rebuild-and-maintenance-tools-02.png

    [Insert screenshot for Step 2]

  3. Run **Dump Concurrent / ePouch List** when requested by support to diagnose sharing/transfer states.
    media/rebuild-and-maintenance-tools-03.png

    [Insert screenshot for Step 3]

  4. Use **UPDATE PROGRAMS** with all Tristar programs closed (or after reboot) so files aren’t locked.
    media/rebuild-and-maintenance-tools-04.png

    [Insert screenshot for Step 4]

Confirm it worked

Lists/indexing behave normally; attachments open from the expected path; ePouch/concurrency diagnostics are produced.

Troubleshooting

If updater errors mention files in use, close tray apps or reboot and run the updater again.

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