Help Menu & Updater Tools (Models, Programs, Manuals, What’s New)

Help Menu & Updater Tools (Models, Programs, Manuals, What’s New)

Summary: Use the Help menu to load models, update programs, open manuals/FAQs, view recent updates, and download the updater utility.

Quick answer

From **HELP**, you can **LOAD MODELS**, **UPDATE PROGRAMS**, open **Manual/FAQ**, **What’s New**, and **Submit a Ticket**; an option exists to download the program updater if installations fail.

What you need

  • WinServe+ access
  • Appropriate role/permissions (as required)

Steps

  1. Click **HELP ▸ LOAD MODELS** after changing proofs/invoices/work orders.
    media/help-menu-and-updater-tools-01.png

    [Insert screenshot for Step 1]

  2. Click **HELP ▸ UPDATE PROGRAMS** to install new builds; ensure all Tristar apps are closed or reboot if files are in use.
    media/help-menu-and-updater-tools-02.png

    [Insert screenshot for Step 2]

  3. Open **Manuals/FAQ** and **What’s New** for documentation and version changes.
    media/help-menu-and-updater-tools-03.png

    [Insert screenshot for Step 3]

  4. Use **Submit a Ticket** for support; if installers fail, use the **download program updater** option from Help.
    media/help-menu-and-updater-tools-04.png

    [Insert screenshot for Step 4]

Confirm it worked

Models refresh; versions update; documentation opens; tickets submit successfully.

Troubleshooting

If updates fail with files-in-use, close tray apps or reboot; rerun **UPDATE PROGRAMS**.

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