Troubleshooting: Updates and Model Reloads

Troubleshooting: Updates and Model Reloads

Summary: Resolve update errors and model refresh issues.

Quick answer

Close all Tristar programs (including tray apps) before **HELP ▸ UPDATE PROGRAMS**; use **HELP ▸ LOAD MODELS** after model changes; reboot if the updater reports files in use.

What you need

  • WinServe+ access
  • Appropriate role/permissions (as required)

Steps

  1. Exit WinServe+ via **FILE ▸ EXIT** and close any Tristar icons in the system tray.
    media/troubleshooting-updates-and-models-01.png

    [Insert screenshot for Step 1]

  2. Run **HELP ▸ UPDATE PROGRAMS**; if prompted, reboot and run again.
    media/troubleshooting-updates-and-models-02.png

    [Insert screenshot for Step 2]

  3. After updating models, run **HELP ▸ LOAD MODELS** to refresh proofs/invoices/work orders.
    media/troubleshooting-updates-and-models-03.png

    [Insert screenshot for Step 3]

Confirm it worked

Version reflects the latest build; models render the updated layout/content.

Troubleshooting

If load fails, verify network connectivity and file permissions to the models directory; contact support if models still do not appear.

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