General
Document Expired Link
If you are seeing an error like the below, this means that the webpage you are attempting to view is expired and needs to be reset. To do this, close your browser and click the link again. This will reset the duration of the document. For a more ...
How to change your font size
Here's how to change the size of text, images, and apps in Windows 10. To change your display in Windows 10, select Start > Settings > Ease of Access > Display. To make only the text on your screen larger, adjust the slider under Make text bigger. ...
How to Load Models
Each Tristar system has a component called models. We use models to produce documents including proofs and subpoenas and invoices. If your format is not correct on some form, please send us a PDF of the output with notes on what needs to change. Once ...
How to Take a Snapshot of an Error or Attach a Document
When you have an issue with our software it is best to send us some details. Please use the snipping software found on all recent versions of windows: To take a screen shot, try to include the error message and the job number that created it and / or ...
How to Uninstall and Reinstall if Your Software Gets out of Sync with the Release
First you need to remove the old software by going to control panel and removing the old copy of WinServe8. Open the APPS option in windows 10 Once the uninstall is complete, then go through the steps to reinstall the new/current version: Any ...
SQL Right Truncation Error
This error means a field in your order is larger than supported by the function you are attempting to run. Normally this happens when newer orders try to run on older code (like the photocopy invoice). The error looks a lot like this: The best ...
How to Configure Your Company Name and Address
You can update the branch address using the maintenance area in Winserveplus. ' doug
How to Configure an Auto Email Template
https://youtu.be/cx5Y27Pe8PQ The auto email template is a way to have the system send information via email to your customers at certain critical times in the life of an order: The key milestones on a job are shown above. You will need to setup each ...
How to Submit a Ticket
Tristar's ticket submission system can be found here: https://desk.zoho.com/portal/tristarsoftware/signin#myarea Create your credentials and log in. When submitting a ticket to Tristar we need information to understand the issue. If you are having ...
QuickBooks Interface
Tristar software has a special version of our sales journal that dumps into Excel. Some companies have used that Excel export program to import transactions into Quickbooks. We do not support that interface, but when you look for third party ...
How to Setup Your Software on a New Computer
Here is a video on how to download and install the software:https://youtu.be/Vx7vNNBtKqU The written instructions are below. Tristar software has software updates on a regular basis. Any computer in your office with our software can be checked to see ...
How to Set Your Email Settings
https://youtu.be/k5yfADujLeI If you are unsure of your email settings and you use outlook, please review them as described: click the file menu option in outlook: And open up the account settings: Displayed on the above screen is the outgoing email ...
If Your Software Has Errors Like commonversion.txt or commonlibrary.dll or Csharplibrary.dll or Missing Fields or Program Version Does Not Match...You Might Have Had an Update
Error messages like this: The best way to solve this problem is to close any open Tristar Programs: They show the above icons on your task bar at the bottom of the screen. Make sure they are not open. then run client setup: click Ok on the first ...
Google Maps 403 Errors
Tristar uses a small set of Google internet services in order to provide location data for addresses, distances between two locations, and map imagery for both the website and desktop applications. In late August 2018, Google made some changes to ...
YouTube video tutorials
Installation https://youtu.be/Hs-oBDIy-HU GENERAL Email Account Configuration https://www.youtube.com/watch?v=-N9JOow3g4A&list=UUbNTXbsqzqQc2TU6y8EQsMA&index=16 WinservePlus WinservePlus Training Overview ...
TCP Connection Errors - Bad Connection to the Database
If you experience intermittent freezing or receive a TCP error message it's important to verify that your connection to your database is optimal. Our system requires a much stronger connection than simple web browsing or emails so this may be ...